A successful customer payment doesn’t always mean the money has reached your account. Check payment and settlement separately.
QymmoPay is in development. These states explain the payment journey being designed.
| State | What it means |
|---|---|
| Request created | You’ve asked your customer to pay. Payment hasn’t been confirmed. |
| Payment pending | The payment result hasn’t been confirmed yet. |
| Payment successful | The payment provider has confirmed the payment. Check settlement next. |
| Payment failed or expired | The payment hasn’t completed successfully. Check the result before trying again. |
| Settlement pending | The payment has succeeded, but arrival in your settlement account hasn’t been confirmed. |
| Settlement confirmed | The provider has confirmed that the money reached your settlement account. |
When the result is unclear
Check the payment reference, amount and time before asking your customer to pay again. A customer screenshot alone doesn’t confirm settlement. Contact the team if you’re unsure about the result.
Available payment methods, fees, settlement times and refund options will be shared before live access opens.